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Incident Response (IR)

At any time, your company can be the victim of a cyber attack. We prepare you for the inevitable, and we respond when you need us most.


 By 2026, organizations investing at least 20% of their security funds in resilience will cut total recovery time in half when attack occurs. " : Gartner

What is a IR?


Incident Response or IR refers to the processes, procedures and policies an organization uses to respond to a cyber incident such as an attack or data breach. The primary objectives of Incident Response are to minimize the impact and disruption caused by cyberattacks, thereby reducing recovery time, costs, and potential reputational harm. It is also involves comprehensive investigation to analyze the nature of the attack, gather valuable insights, and fortify defenses to prevent future incidents.


Why you need a IR?


  1. Rapid Mitigation: Immediate response to cyber incidents helps minimize the damage and disruption caused by attacks or breaches.
  2. Cost and Time Savings: Efficient incident handling reduces recovery time and associated costs, including potential fines or legal liabilities.
  3. Reputation Protection: Prompt response preserves organizational credibility and trust among stakeholders.
  4. Continuous Improvement: Insights gained from incident analysis enable organizations to strengthen their defenses against future threats.
  5. Compliance and Assurance: Meeting regulatory requirements and demonstrating robust cybersecurity measures to stakeholders.
  6. Proactive Security: Establishing proactive measures to detect, respond to, and prevent cyber threats effectively.


When should you opt for IR Service?


  1. Cybersecurity Incident Occurrence: When your organization experiences a cyber incident such as a data breach, ransomware attack, or unauthorized access.
  2. Preventative Preparation: As a proactive measure to prepare for potential cyber threats and mitigate risks before they escalate.
  3. Compliance Requirements: To meet regulatory obligations that mandate incident response capabilities and reporting.
  4. Business Continuity Planning: As part of your overall strategy to ensure business continuity and minimize disruptions from cyber incidents.
  5. Reputation Management: To protect your organization's reputation and maintain trust with customers, partners, and stakeholders.
  6. Continuous Improvement: To enhance your cybersecurity posture by learning from past incidents and implementing improvements in incident detection, response, and prevention.


Common Incident Types

Ransomware & Cyber Extortion  

Ransomware attacks cripple organizations, disrupting operations and exerting immense pressure. Xdefense Incident Response swiftly investigates and responds to ransomware attacks, enabling organizations to regain control of their environments securely. With experienced incident commanders and ransomware negotiation capabilities, we provide confident and efficient support.

Business Email Compromise

Unauthorized access to business communications can lead to the exposure of sensitive information and increase the risk of wire fraud. Xdefense employs an intelligence-led investigative approach to understand how adversaries gained access and the full impact of the attack. This informs a comprehensive remediation strategy aimed at preventing future breaches. 

Insider Threat

  Often overlooked, insider threats pose significant risks to organizations. Xdefense's forensic expertise gathers evidence of insider activity, enabling precise remediation planning to reduce attack surfaces both internally and externally. Our approach ensures comprehensive mitigation strategies tailored to address insider threats effectively.

Advanced Persistent Threats  

Sophisticated attackers employ advanced tactics, requiring deep insights and comprehensive strategies. Xdefense Incident Response tackles advanced persistent threats with broad visibility and a detailed understanding of attacker techniques. We provide hands-on remediation guidance and recommendations to fortify defenses against future attacks.

What We Offer?


1. Proactive Incident Response Service

Anticipation is crucial for effectively responding to security incidents. We provide proactive measures to ensure readiness:

  • Regular Readiness Assessments: Ensuring the Incident Response team is prepared for immediate deployment when an incident occurs.
  • Periodic Compromise Assessments: Identifying previously undetected malicious activities to mitigate potential threats.
  • Incident Drills: Enhancing response efficiency through simulated incident scenarios.
  • Threat Analysis: Identifying potential threat actors and preemptively implementing preventive measures.

A well-crafted incident response plan is pivotal in anticipating and effectively managing security incidents.


2. Reactive Incident Response Service

When responding to a security incident without prior preparation, we address immediate challenges such as:

  • Organizational Context: Quickly gaining knowledge and understanding of the organization's infrastructure and environment.
  • Securing Support: Obtaining necessary permissions and access from key personnel to enable onsite / remote support and information retrieval.
  • Tool Deployment: Rapid deployment of tools and technologies essential for mitigating and resolving the incident.

Our reactive Incident Response service ensures transparency and continuous communication to manage expectations amid unforeseen challenges.